Refund, Liability & Chargeback Policy

Because Propr provides immediate access to digital services, trading accounts, software, technology, and related Services, purchases are generally non-refundable once the applicable Service has been provided, activated, accessed, or used.

Unless otherwise expressly stated during checkout, purchases are final once the applicable account or Service has been activated or used.

If an account has not been activated, accessed, or used, Propr may, in its discretion, consider a refund request.

Refund eligibility is not guaranteed.

Refund requests should be submitted to:

contact@tradepropr.com

Propr may require information reasonably necessary to verify the purchase and account status.

Once a User begins trading or otherwise uses an account, the purchase is generally considered used.

Trading activity may include:

• Placing an order;
• Modifying an order;
• Canceling an order;
• Entering a position;
• Using trading functionality;
• Otherwise engaging with the account's trading environment.

Once trading activity has occurred, the purchase is generally non-refundable.

Failure to pass an evaluation does not create an automatic right to a refund.

Users are responsible for understanding applicable program rules before beginning an evaluation.

A failed evaluation, drawdown, rule violation, loss of simulated funds, or failure to meet performance requirements does not by itself constitute a defective product or create a refund entitlement.

A refund will generally not be provided when an account is terminated, restricted, or disqualified because of:

• Rule violations;
• Prohibited trading;
• Fraud;
• Account sharing;
• Identity misrepresentation;
• Unauthorized access;
• Circumvention of restrictions;
• Abuse of the Services;
• Violation of the Terms of Use.

Propr is not responsible for technical problems originating from:

• User internet connections;
• User hardware;
• User software;
• Third-party applications;
• Third-party trading platforms;
• Third-party data providers;
• Trade copiers;
• VPNs or proxies;
• User configuration;
• Ordinary market-data delays;
• Market volatility;
• Slippage.

To the maximum extent permitted by law, such circumstances do not automatically create a right to a refund or compensation.

Propr may nevertheless provide a discretionary adjustment where Propr determines it is appropriate.

If you believe you were charged more than once for the same purchase, or were charged an amount different from the amount authorized during checkout, contact Propr promptly at:

contact@tradepropr.com

Propr will investigate verified billing errors and make appropriate corrections.

If you believe a transaction was unauthorized, contact Propr immediately at:

contact@tradepropr.com

Nothing in this Policy is intended to waive rights available under applicable law concerning unauthorized transactions.

Before initiating a payment dispute concerning an authorized purchase, Users are encouraged to contact Propr so that the issue can be investigated and resolved where possible.

Submitting a knowingly false, fraudulent, or misleading chargeback claim may constitute a material violation of the Terms.

If a payment dispute is initiated, Propr may provide the payment processor or financial institution with relevant documentation concerning:

• The purchase;
• Acceptance of the Terms;
• Account activation;
• Account usage;
• Trading activity;
• Communications;
• Refund requests;
• Other relevant transaction information.

Propr reserves the right to contest fraudulent or unsupported payment disputes.

If a chargeback or payment dispute is determined to have been fraudulent or knowingly improper, Propr may suspend or terminate the associated account and restrict future access to the Services to the extent permitted by law.

Propr may pursue lawful remedies concerning fraudulent payment activity where permitted by applicable law.

To the maximum extent permitted by law, Propr shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from technical problems, including:

• Platform interruptions;
• Data-feed problems;
• Third-party outages;
• Internet failures;
• Software errors;
• Hardware failures;
• Trade copier failures;
• Slippage;
• Delayed data;
• Market volatility.

Nothing in this section excludes liability that cannot legally be excluded.

To the maximum extent permitted by applicable law, Propr's total liability arising from or relating to a purchase or Service shall not exceed the greater of:

• (A) the amount actually paid by the User to Propr for the specific Service giving rise to the claim during the twelve months preceding the event giving rise to the claim; or
• (B) $100.

This limitation does not apply to liability that cannot legally be limited.

Propr does not guarantee:

• Trading profits;
• Evaluation success;
• Payout eligibility;
• Continued account access;
• Continued availability of a particular program;
• Future market conditions;
• Platform availability;
• Specific trading results.

Propr may modify, suspend, replace, or discontinue any program, product, platform, feature, rule, or Service.

Where required by applicable law, Propr will provide any required notice or remedy.

Nothing in this Policy is intended to:

• Waive rights that cannot legally be waived;
• Exclude liability for conduct that cannot legally be excluded;
• Eliminate statutory consumer rights;
• Prevent lawful payment disputes;
• Prevent any remedy required by applicable law.

• TradePropr LLC
• Doing business as Propr
• Website: tradepropr.com
• Address: Available upon request
• Email: contact@tradepropr.com

By purchasing or using Propr Services, you acknowledge that you have read and agreed to this Refund, Liability & Chargeback Policy.